Privacy Policy

Last updated: January 5, 2025

Mamnoon.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real-time translation service.

1. Information We Collect

1.1 Information You Provide

Account Information: Name, email address, and password when you create an account
Payment Information: Billing details processed securely through Stripe (we do not store credit card numbers)
Profile Information: Language preferences and display name

1.2 Information Collected Automatically

Usage Data: Session duration, features used, room codes
Device Information: Browser type, operating system, IP address
Cookies: See our Cookie Policy for details

1.3 Translation Data

Audio/Text: Voice and text content is processed in real-time for translation
Transcripts: Session transcripts are generated but NOT stored on our servers unless you explicitly download them
Video: Video streams are peer-to-peer and not recorded or stored by us

2. How We Use Your Information

Provide and maintain our translation services
Process payments and manage subscriptions
Send service-related communications
Improve our services and develop new features
Prevent fraud and ensure security
Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

Service Providers: Third parties that help us operate our service (Stripe for payments, Azure for translation, Daily.co for video)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Retention

Account Data: Retained while your account is active and for 30 days after deletion
Session Data: Usage statistics retained for 12 months
Translation Content: NOT stored - processed in real-time and discarded
Payment Records: Retained as required by financial regulations (typically 7 years)

5. Your Rights (GDPR)

If you are in the European Economic Area (EEA), you have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate personal data
Erasure: Request deletion of your personal data ("right to be forgotten")
Portability: Receive your data in a portable format
Restriction: Limit how we process your data
Object: Object to certain processing activities
Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@mamnoon.ai

6. Data Security

We implement appropriate security measures including:

Encryption in transit (TLS/SSL) and at rest
Secure authentication with Supabase
Regular security assessments
Access controls and monitoring

7. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses for transfers from the EEA.

8. Children's Privacy

Our service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or through our service. Continued use after changes constitutes acceptance.

10. Contact Us

Data Controller: Mamnoon.ai

Email: privacy@mamnoon.ai

For GDPR inquiries: gdpr@mamnoon.ai